Wednesday, May 16, 2012

Communicating Effectively



Interpreting how a message was meant often depends upon the person receiving the message more than it does on how the message is delivered.  Several people can hear the exact same message and each interpret it differently. 

While viewing and listening to the message in this assignment, I did not feel that there was much change from one modality to the next.  The email and voicemail sounded possibly more desperate, but other than that I thought all three were very similar with somewhat of an understanding that Mark was busy but that Jane was in desperate need of his report.  I was not compelled to think that Jane had any ill will toward Mark at any point, and only felt she needed his work in order to do her work.

As far as my perception of the messages goes, the email is less personable because there is no voice contact for the listener to hear the tone of the voice, so it may have come across a tad more desperate.  Since all three contained the exact same information, I perceived that this was incredibly important to Jane and that she was not at all angry with Mark because he had not provided her the information.

The voicemail displayed the true meaning and intent of the message because it showed that Jane was kind and sympathetic to the situation and merely wanted the information she needed to complete her work.

I feel that Jane communicated very effectively with Mark to help get the information she needed.  She displayed kindness, sympathy, and a little bit of desperation to her co-worker, which, in most cases, would cause the co-worker to feel sorry for her and provide the information she needed.  More often than not, demanding behavior or anger is not the proper way to communicate with anyone, especially someone that is involved in the same project.

2 comments:

  1. Shannon

    It is true that making a demand or using force or anger is not the appropriate ways to deal with the situation, because it might result in some form of resistance and maybe a delay in getting the desired results. With the use of the right words in a respectfully manner you are likely to get more corporation.

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  2. Hi Shannon,

    I agree with you that there is no sense of anger in any of the messages. The main difference for me was that with the voice mail and face-to-face examples the inflection of the words and body language made the urgency of the message come alive. It seems to me that without hearing the voice of the writer, the urgency of the message is reduced in the email version. According to Portny, Mantel, Meredith, Shafer, Sutton, and Kramer, “The ability to communicate well, both orally and in writing, is a critical skill for project managers” (Portny, Mantel, Meredith, Shafer, Sutton, & Kramer, 2008, p. 357). For this situation, I think it would be best to communicate face-to-face and then follow-up with an email to further emphasize the importance.

    -jeff

    Reference:

    Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. (2008). Project
    Management: Planning, scheduling, and controlling projects. Hoboken, NJ: John Wiley & Sons,
    Inc.

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